Customer Support FAQs

• EAL Certified in Industrial Electrical Maintenance

- Safe working and Isolation of Industrial Electrical Equipment

- Fault Finding of Equipment and Motor Control Circuits

- PLC Programming and Inverter Drive Interrogation

• City&Guilds Award - Requirements for Electrical Installations 7671:2018 BS

1. Visual Inspection and Examination
2. Thorough Cleaning and Further Analysis
3. Replacement of Identified Faulty Parts During Steps 1 & 2. For Example: Blown Capacitors , Blown fuses, Faulty Cooling Fans - If and Where Applicable.
4. Component Testing and Restore to Factory Settings Where Applicable

New, refurbished, and used products are covered by a 24-month Hasuka Automation warranty from the delivery date

We have a fast growing reputation for extensive and competitive stock, and we source our components from reputable manufacturers and authorised suppliers in Europe to guarantee authenticity

If you have a preferred manufacturer, let us know, and we’ll do our best to source the component for you.

On request, we offer on-site visits for breakdowns and fault finding, services and assesments as well as installation and commissioning.

We also offer a parts fitting service for our components.

Contact us and one of our qualified multi-skilled engineers will advise accordingly.

We offer Next Day delivery as standard on all in-stock parts when ordered before 2:00 PM , Monday to Friday , UK orders. We might encounter that occasionally, delivery time is out of our hands, but we work in the background to ensure your order gets to you in the shortest time.

For International orders transit times are usually 2-4 days, head to Checkout for more accurate shipping rates and times information.

Occasionally, Hasuka May Offer A Repair Service After An Initial Over-The-Phone Assessment Of Your Faulty Part.

Good To Know: If Your Component Is Considered Irreparable, We Will Not Charge You.

We offer Emergency Express Delivery in the UK, subject to availability and postcode. Contact us if you have an emergency breakdown and we will do our best to get the parts to you.